Yes. Annex 2 of the Data Processing Agreement, together with our Trust Centre, sets out encryption standards, access controls, audit logging and incident-response procedures. Key points are AES-256 at rest, TLS 1.3 in transit, enforced MFA, twelve-month log retention and SOC 2 Type 1 accreditation with Type 2 in progress.
No.
Yes, we manage quality control through both internal testing with our own test data. We have never had a complaint or issue with the quality or bias of our summaries.
If there are any issues, we will act quickly. Our average Intercom response time is <10 minutes.
All templates, transcripts, summaries and file notes belong to the customer. Marloo retains only the limited right to process that data to deliver the service and does not reuse or disclose customer content for any other purpose.